Switch Wireless Networks

[wilntracyjax]

After having left and returned to my previous internet provider, I am attempting to (re)connect to the Ruckus AP within my home. The network name and so on are different than I previously had but seemingly that previous network name is still housed within the Ruckus system/box and I no longer see the ‘Configure.me.xxxxxx’ listed in the Wi-Fi networks of my mobile devise to setup (reset up) the AP devices within my home. Has anyone else dealt with this and/or have a solution?

[Sgatjens · Accepted solution]

Hi @wilntracyjax 

If that's the case, the best option here is to perform a factory reset of your Access points to be able to configure a new network from scratch.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

NOTE:
If you have more than one Access Point (AP) in your house, please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with.

 Kind regards,

Sofia Gätjens

[wilntracyjax]

I no longer have the password for for the Ruckus under the previous username. Though, some devices which connect to Ruckus with that username seemingly remember it and are able to connect to it. Though any new devices are not able to connect because I do not have the password. 

Also, from the previous set of pictures the AP that is on the 2nd floor now has 3 green lights, the power, CTL and the 5G lights are green the other 2 lights (AIR and 2.4G) are not illuminated. The AP closest to the switch remains the same.

After thinking about it a bit more, I am just looking to be able to change the network from the credentials stored previously, to the new network credentials of the new (renewed) ISP.

[Sgatjens · Accepted solution]

Hi @wilntracyjax 

If that's the case, the best option here is to perform a factory reset of your Access points to be able to configure a new network from scratch.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

NOTE:
If you have more than one Access Point (AP) in your house, please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with.

 Kind regards,

Sofia Gätjens

[wilntracyjax]

While this has worked to allow access to the switch and APs for reset and set up, I am now working to assure all devices are connected to my wi-fi signal (or should they be connected to the APs), and assure the APs are extending the signal as appropriate.

[Imran_ruckus · Accepted solution]

Hi @wilntracyjax 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the response and the update.

Sure, please check and let us know if any assistance is required.

Thank you again for your patience and understanding.

Did we answer your query? If yes, hit the Kudos button and also accept the answer as an Accepted solution.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.