Switch/ Ap not working

[sidsharma97]

Hello, I need assistance and noticed that there isn't a customer support number available. I reside in a Lennar property and until recently, I haven't encountered any problems with the Ruckus equipment. A few weeks ago, there was a power outage, and since then, my internet has been unreliable. Additionally, a few days ago, my Ruckus switch shifted from switch mode to router mode (Now no internet access at all). Despite consulting forums for a solution, I was unable to revert it to switch mode. Consequently, I purchased a new switch online and reset my network settings, including a factory restore of my Access Point (AP). Occasionally, after the factory reset, I see the 'configure.me' WiFi network, but whenever I attempt to connect, my phone displays an "unable to connect to this wifi" error. What should I do?

[Imran_ruckus]

Hi @sidsharma97 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.