Stuck

[Cjessee]

Tried resetting the ruckus 7150 and stuck still. Tried to reset with software and would not work.  

[pinky_ruckus]

Hello @Cjessee ,

Thank you for sharing the response.

From the below screenshot you shared, I understand that the Switch is booted up on the secondary partition which is running on Routing code (SPR)

The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Cjessee]

There was one line that showed SPR. I followed the prompts you sent me to change to sps. One I followed the commands the ruckus just went back into bootloader mode and would not start back up? 

[pinky_ruckus]

Hello @Cjessee ,

Thank you for the response.

Please share a screenshot at the point where you are getting stuck for us to assist you better.

Also, Could you please confirm if the SYS light on the Switch is Amber or Green?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Cjessee]

 

[pinky_ruckus]

Hello @Cjessee ,

Thank you for sharing the pictures.

I understand that the version on the Switch is 08.0.90d.

We recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows 

2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Please note: For now the tool works only on 08080f and versions between 08095g.

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community