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Stuck on ICX switch is connecting, no wifi

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jsun
New Contributor

‎08-16-2023 07:53 PM

Stuck on ICX switch is connecting

also receiving this error: Unleashed system only supports ICX firmware version 08.0.90 or later.

I can’t connect to the access point on my Mac terminal it’s telling me that the flash command is not right. Also I can’t install on my work computer to connect through wire

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Imran_ruckus
Moderator
Moderator
In response to jsun

‎08-21-2023 08:43 AM

Hi @jsun 

Greetings!!!

Thank you for the response and the detailed information you shared. 

As I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try again. If requires please reboot (unplug and plug from the power outlet) your Switch and ISP (Internet Service Provider) Router once.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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jsun
New Contributor
In response to Imran_ruckus

‎08-21-2023 04:46 PM

I keep getting disconnected after ssh-ing in, it's prompting me for a password but I'm unable to get in with sp-admin. Im not sure if I set it to something else either. 

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Imran_ruckus
Moderator
Moderator
In response to jsun

‎08-21-2023 04:49 PM

Hi @jsun 

Thank you for the quick response.

You could try Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below.

Telnet – Port 23

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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jsun
New Contributor
In response to Imran_ruckus

‎08-21-2023 04:53 PM

This seems like a windows app? I don't see an option to download putty for mac

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jsun
New Contributor
In response to jsun

‎08-21-2023 04:55 PM

I'm able to get into the switch through the web browser though, does that help

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Imran_ruckus
Moderator
Moderator
In response to jsun

‎08-21-2023 05:04 PM

Hi @jsun 

Thank you for the response and the update.

Please try the below process. 

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

If you can log in via Telnet by following the above steps, please share the output of the commands mentioned in my previous post.

If still you are unable to log in via CLI, and as you can log in to Switch via web browser, please help with the screenshots showing the below information.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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