Still cannot access the APP or Web version of Unleashed

[LennarHomeUser3]

Good afternoon and happy new year,

After reading through the community threads and attempting each of the trouble shooting suggestions (lanscan, IP address, change destination, etc.). I still cannot access my network via the web address or the unleashed app. I am told either my login credentials are incorrect, I don't have the forgot password enabled, or I am not connected to the Unleashed network. Can someone please help me gain access to managing my network!

[Imran_ruckus]

Hi @LennarHomeUser3 

Thank you for the information you shared.

Please share the screenshots of all the Access Points showing the versions.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[LennarHomeUser3]

One access point RuckusAP [4c:b1:cd:28:40:60] and one version 200.14.6.1.203. 

[Imran_ruckus]

Hi @LennarHomeUser3 

Greetings!!!

Thank you for the response and the update.

Your Access Point is on one of the newer versions. Could you please let me know the Unleashed application version on your smartphone? 
Or you can uninstall and install the application. Then try to log in.

Please check and let me know.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[LennarHomeUser3]

Thank you Irman, I am in and updated everything! 

[Imran_ruckus]

Hi @LennarHomeUser3 

Thank you for the response.

Great!!! Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Have a great weekend ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.