I am still unable to log into the Ruckus app. I continually get the message "You are not connected to Unleashed network. Go to Settings?" Could someone give me a "simple" explanation on how to correct this? Thanks
Thank you for the detailed information you shared.
As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application.
This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.
Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.
If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.
How to find my Ruckus “Devices IP address” using free applications:
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well
As this case is raised by @RT
To avoid confusion with posts, you can create your own post on this Lennar Home support community forum with the above details and a detailed description of the network issue and what you've done so that we can guide you properly.
EVERYONE is having this problem. How come you guys at RUCKUS haven't fixed the issue? It's been MONTHS... WE ALL NEED HELP and your communication is unprofessional and unhelpful with links that lead to nowhere...