Sonos

[rmwass]

My Sonos Playbar is operating on 2.4 GHz no longer connects to my Rukus ICX7150, Serial number ***********.



Admin edit: Removed sensitive information for security reasons.

[Imran_ruckus]

Hi @rmwass 

Thank you for your response and the update.

Based on the screenshot provided, I see that your RUCKUS Unleashed system is still running an older firmware version (200.10.10.5.246)

We recommend upgrading the Unleashed system to the latest recommended version and then attempting to connect your SONOS devices again.

Please refer to the RUCKUS Lennar Knowledge Base self-help article below for detailed instructions on the upgrade process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Unleashed-Access-Poin...

Kindly let me know how it goes, and feel free to reach out if you need any assistance during the upgrade process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[rmwass]

So I should select 200.15.6.212.27 from the drop-down list for the online upgrade, not the one that is highlighted, 200.10.10.5.253.

[Imran_ruckus]

Hi @rmwass 

Greetings!

Thank you for your response.

If version 200.15.6.212.27 is available in the Online Upgrade drop-down list, you may proceed with the upgrade using that option. If the version is not listed, please use the Local Upgrade method instead.

For detailed guidance on the upgrade process, I recommend referring to the RUCKUS Lennar Knowledge Base self-help article.

Please let me know the outcome once you’ve completed the upgrade.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @rmwass 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[rmwass]

It looks like the firmware has been updated, and now my Sonos is working. Does it mean that Ruckus can detect 2.4Ghz and 5Ghz? How do I see that in Unleashed?

Thanks