Sonos not connecting to Ruckus router

[MrTners]

Spoiler

Hi, 

I cannot get my Sonos system to connect on the network. They will connect after a long process in the Sonos app and then get bumped off sometime later. I reached out to Sonos, and here is what they said: 

“In some circumstances, the settings that need to be adjusted depend on the type of Ruckus access point that you are using

Setting the surround or sub with Ruckus Wi-Fi due to Ruckus's handling of multicast and broadcast traffic, which Sonos relies on for communication
 

This are the ones needed to check on Internet Service Provider , if dont have an access to the router settings:
Wifi mode should be set to b/g/n
Don't set the wireless channel to Auto ( Set it to 1,6, 11)
Change 2.4 GHz bandwidth to 20 MHz only.
Set security type to WPA/WPA2
Band Steering should be enabled
UPNP should be enable
QoS turned it off
IGMP Proxy turned it Off
IGMP Snooping turned it on
Fast Roaming, Beamforming and Wireless Isolation should be Off
Turn off Firewall / Disable Block Internet Access / Disable Parental Control” 

Can I get help in configuring the network to allow the Sonos to connect? 

[MrTners]

Hi Imran,

I do not see a switch that looks like that. Attached is the entire image of the cable box with ethernet plug ins in my home: 

I also only have one access point installed within my house.

Thank you!

[Imran_ruckus]

Hi @MrTners 

Thank you for your response and the detailed information.

Could you please try restarting the ceiling-mounted RUCKUS Access Point by powering it off and then turning it back on from the power source?

Once restarted, perform an IP scan again and check if an IP address is now assigned to the RUCKUS Access Point in the IP Scan results.

Please let me know the results.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[MrTners]

Hi Imran,

I just restarted and re-scanned through the IP scanner, but there is still nothing being shown with a Ruckus manufacturer tag: 

I can see the below within my WIFI settings in the iPhone. Unsure if this is helpful:

Thank you

[Imran_ruckus]

Hi @MrTners 

Greetings,

Thank you for your response and the update.

At this stage, I recommend performing a factory reset on the Access Point.

Please refer to the following RUCKUS Lennar Knowledge Base article for detailed instructions on the physical factory reset process:

Physical Factory Reset of RUCKUS Access Point:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Additionally, you can use the following video guide for assistance with setting up the RUCKUS Unleashed network via a web browser:

Ruckus Unleashed Setup Using Web:
https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @MrTners 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support