Hi @cwillis
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you need assistance to connect Sonos to the RUCKUS.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
We may need to try the steps below to connect the Sonos setup with the RUCKUS Wi-Fi. We need CLI access to the Master Access Point. For this, we need the Master Access Point’s IP Address to access CLI.
Please follow the below steps on how to find the Master AP’s IP Address and access CLI to perform the commands.
Please follow the below steps to access CLI and perform commands:
1. We must identify the ‘current’ IP address assigned by your local router to the RUCKUS Master Access Point. Please log in to the RUCKUS Unleashed system and find the Master AP’s IP address.
If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:
You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in. (Refer to the screenshots below)
2. Once we identify the IP address of the Master Access Point, proceed to access remotely the device “Command Line”
Please download the Putty Application and try to log in to the CLI using the Master AP’s IP Address.
Putty download link:https://www.putty.org/
Try the SSH option to log in to CLI (Putty) as described below- Please refer below.
SSH- Port 22
If you can access the Command line should look like this:
ruckus>
Please enter the below commands once you log in to CLI.
Note: Hit Enter to accept each command
ruckus> enable
ruckus# config
ruckus(config)# show wlan
ruckus(config)# wlan hotspot (Please refer below point***)
ruckus(config-wlan)# no qos directed-multicast
ruckus(config-wlan)# qos directed-threshold 0
ruckus(config-wlan)# end
***The ‘show wlan’ command will display the name of the Wi-Fi Network/SSID, so please put in your Wi-Fi Network/SSID. In the above command, my SSID/Wi-Fi network name is ‘hotspot’ (refer to the below screenshot)
Once you perform all the above commands, please restart your SONOS setup and check.
Let me know how it goes.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
Hi @cwillis
Greetings!
Thank you for contacting the Lennar Home Community. I hope you're doing well.
Thank you for providing the detailed information.
To assist you with your RUCKUS Access Points, please provide the following details:
Log in to your Unleashed system from a laptop web browser using either:
The Master Access Point’s IP address, or
https://unleashed.ruckuswireless.com
Once logged in, please check the current firmware version and IP address of your Unleashed Access Points and share a screenshot of the dashboard.
Note: Make sure your laptop is connected to the RUCKUS Wi-Fi network while attempting access.
If you're unable to log in via the above link or do not know the IP address of your Access Point, please refer to the following guide to locate it:
Once you find the IP address and access the Unleashed dashboard, you should see the interface shown in the screenshot below. Please attempt to log in and share the requested information.
With this information, we’ll be able to assist you further.
Feel free to reach out if you have any questions or need further assistance.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
