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Sonos Sub Not Connecting

cwillis
New Contributor

‎05-13-2025 03:35 PM

To Whom It May Concern,

I am trying to connect my Sonos sub 4 to my Arc Ultra, but have been unsuccessful.  I contacted Sonos customer support and they shared that this is a known issue with Ruckus and to contact you.  Can you please assist in getting my Sonos Sub 4 connected. 

Thanks,
Cam

 

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11 REPLIES 11

Imran_ruckus
Community Manager
Community Manager
In response to cwillis

‎05-26-2025 05:54 AM

Hi @cwillis 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

 

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

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Imran_ruckus
Community Manager
Community Manager
In response to cwillis

‎05-28-2025 05:26 AM

Hi @cwillis 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

 

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

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