Sonos Sub Not Connecting

[cwillis]

To Whom It May Concern,

I am trying to connect my Sonos sub 4 to my Arc Ultra, but have been unsuccessful.  I contacted Sonos customer support and they shared that this is a known issue with Ruckus and to contact you.  Can you please assist in getting my Sonos Sub 4 connected. 

Thanks,
Cam

[Imran_ruckus]

Hi @cwillis 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @cwillis 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community