Software recovery

[Bsierra]

I am attempting to perform a software recovery as the manual reboot process didn’t work. I am at the step where the COM number does not show up under the port. There are no instructions on what to do if the COM number does not show up under the port. Does the device need to be replaced? From reading on the forum it sounds like the console port is not responding. Please help!!!

[Bsierra]

[Bsierra]

I restarted my laptop and I attached the picture from Device manager that shows there is no "Silicon Labs..."

Also, I don't know what you mean by check if the boot> prompt is visible. Please help!!! I need to know what the next steps are.

[pinky_ruckus]

Hello @Bsierra ,

Thank you for the response.

Please confirm if both the drivers are installed as mentioned in the previous post.

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Bsierra]

Yes both drivers are installed! As indicated in my previous post, I restarted my laptop and the COM port details remain the same. I included a photo in my previous post!

[pinky_ruckus]

Hi @Bsierra 

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.