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Software recovery

Bsierra
Visitor

‎02-01-2026 03:57 PM - edited ‎02-01-2026 04:08 PM

I am attempting to perform a software recovery as the manual reboot process didn’t work. I am at the step where the COM number does not show up under the port. There are no instructions on what to do if the COM number does not show up under the port. Does the device need to be replaced? From reading on the forum it sounds like the console port is not responding. Please help!!!
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