Software recovery

[Bsierra]

I am attempting to perform a software recovery as the manual reboot process didn’t work. I am at the step where the COM number does not show up under the port. There are no instructions on what to do if the COM number does not show up under the port. Does the device need to be replaced? From reading on the forum it sounds like the console port is not responding. Please help!!!

[pinky_ruckus]

Hi @Bsierra ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are getting stuck while performing the software recovery.

I would request you to please share the cable connection between the Switch and the laptop while performing software recovery. (Please see the below picture as reference)

Also, please share the screenshot of the COM port details. COM port details should be with the silicon lab name in the device manager.

I would request you to please check if both the drivers are installed as per the software recovery article.

 

Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

 

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

Also, please wait for few minutes and check if boot> prompt is visible.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Bsierra]

The cable connections look good. How do I share the pictures? Where do I send them?
Do the step by step instructions include the “extract all”? Because I followed every step as indicated in the instructions.
It took me an hour how to figure out how to post. I need detailed step by step instructions please.

[pinky_ruckus]

Hello @Bsierra ,

Thank you for the response.

Please share the cable connections between the Switch and the laptop while performing the Software recovery.

Also, please share the screenshot of the COM port images.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Bsierra]