Slow internet speeds on ICX 7150-C12P

[0829]

I have a Lennar Home with slow internet speeds.  Don’t have slightest idea what to do.  Help.

[Imran_ruckus]

Hi @0829

Greetings!!!

Thank you for the response.

Apologies for the inconvenience caused.

Could you please share a screenshot of the error you are stuck at?

We are facing this issue for power outage in previous version. Once we fix this issue, we could upgrade the Switch to latest stable version to avoid this problem in future.

Please let me know if you have any queries in this regard.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

[0829]

Since you now have my IP address and my MAC address, can't you fix the problem remotely as a part of your world class customer service?

[0829]

I am unable to give you a screen shot because I get this message when I try.

You do not have permission to upload images.

[Imran_ruckus]

Hi 0829

Greetings!!!

Thank you for the information you shared.

Apologies for any inconvenience caused. 

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

Before uploading the photos please login to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.