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Ruckus icx 7150-c12p (Lennar Homes) Stopped Sending Power

New Contributor

About 3 weeks ago I experience a power outage for the 1st time in 5 years.  Everything came back up except the power coming from my Ruckus icx 7150-c12p device that goes to devices like my Ring

The icx unit itself seems to be on because I see green lights, but the outputs for power seem to be inactivated

What should I do to fix it?  Do I need to replace the unit?  is there technical support that can help me fix it?

Please let me know



RUCKUS Team Member

Hi Mauri 

Are all ports not delivering any power ? 

Would you be able to share output of "show inline power ", "show inline power detail" and "show poe emesg | inc <port number where poe device is connected>"

You can also check "show logging" for any known errors 


I'm not a technical person.  Just a homeowner.

Not sure what you are asking me to do.  It sounds like I should be able to talk to this device, but I have no idea how to do that. 

What I need is a technician to come to fix this issue or replace the device all together

From what I can see, there are 3 output powers cables connected to ports 1 and 2

The System and PWR lights are GREEN

I tried pressing the Reset button, I see amber lights flashing when I do that and the device systems to go through a reset process, but, even after the Reset, I still don't have power outputs


Please advice what to do


RUCKUS Team Member

Hi Mauri 

Ack . Thanks for reverting. Please log a ticket using the below link so that we will help you to troubleshoot further and process RMA .

When the device is up not during reset or reboot process. After reboot when the device is completely up are there any amber LED in front panel of the switch ? 




In ports 1-2, where the power needs to come out to go to devices like my Ring, there are no Amber Lights

However, I can see Amber lights in ports 8, 10, and 12.  These ports go to a Samsung Smart Things device, a KEVO device, and a Luttron device.