Slow and irregular performance, internet disconnects, switch disconnected and won't connect

[ckal9]

Lennar home owner for over 2 years, Ruckus ICX 7150 C12P.

For the last 1-2 weeks I've been experiencing slow speeds and loading over both wifi and ethernet connections. Sometimes apps and pages load and sometimes they don't, sometimes an app loads but I can't load certain parts of the app. It's like I'm connected to the internet but not connected at the same time. All of my smart home devices are either not working or intermittent.

Wifi is up, ethernet is connected, and everything appears to be working, but it doesn't. I checked the switch dashboard using the IP address and I see the Internet disconnects periodically, WIFI Networks shows 1 working, APs shows 2 working, Switches shows 0 working and 1 disconnected. I assume the disconnected switch is the problem, but I can't fix it.

I entered the switch IP but it never gets past 'connecting' status. I did the online firmware upgrade to 200.9.10.4.233 but that didn't help. I tried the 'local' upgrade to SPS08095kufi.bin, but it's been stuck on 'Processing' for a while now.

I've disconnected and reconnected modem, router, and switch. I have not tried a factory reset yet.

[Imran_ruckus]

Hi @ckal9 

Thank you for the response and the information.

Please do not worry, the IP Addresses you shared will be private IP Addresses only within your connected network. And no one can access them outside your connected network.

I cannot see any IP addresses for Switch in the screenshot you shared. 

To check further, could you please share a picture of your RUCKUS ICX-7150-C12P Switch showing the light status and the FULL Switch panel cable connections to the Switch ports? (Please refer to the below picture)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ckal9]

Ok, thanks. I’m attaching your requested pictures and both of my access points on the ceilings. please let me know if you need more pictures.  

[Imran_ruckus]

Hi @ckal9 

Thank you for the response and for sharing the requested pictures.

All the ethernet cable connections seem good.

Could you please reboot (unplug and plug from the power outlet) your Switch and ISP (Internet Service Provider) Router once?

After the reboot please run the IP Scan once again and check the IP Addresses if there is any IP with the name Brocade Communications OR Ruckus Wireless.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. 

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ckal9]

I unplugged modem, router, ruckus, and plugged back in, waited about 5 min, then ran Advanced IP Scanner again. I only see the same two Ruckus Wireless IPs as before, nothing with ICX or Brocade. Added screen shots below.

[Imran_ruckus]

Hi @ckal9 

Thank you for the response and the update.

If you are unable to get the IP address of the Switch, the only option left is to get console access to the Switch-

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow and perform the below commands and help with the outputs.

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.