Slow Internet speeds vs. what I am paying for

[hahn0122]

I am paying for 1300 Mbps internet speeds from Xfinity.  Speedtest is showing that I am actually getting less than 100 mbps - xfinity is saying everything is fine on their end.  I have a Netgear Nighthawk AC1900 cable modem router.  Went to Best Buy today and their sales guy said it was likely not the Nighthawk that was causing the issue, and likley the access points from the ruckus box.  Is this a normal thing?  Any advice on what I can change to get the internet speed I am actually paying for?  I tried calling Ruckus support, but of course the Lennar homes are no longer supported by their phone support.

[hahn0122]

Speeds remain the same.  Max download of 82.14 mbps, max upload of 2.94 mpbs

[hahn0122]

Now the access points are showing red lights on power after I switched them around

[Imran_ruckus]

Hi @hahn0122 

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

   show lldp neighbors detail

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support