AP R320

[bhallak]

Hello,

When I'm attempting to upgrade the AP's using the app the following error message appears "Failed to Fetch Versions" Recently I upgraded the internet speed to 1Gb and when I'm performing the speed test less than 100 Mbps is downloading or uploading  to my device.

[pinky_ruckus]

Hello @bhallak ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are unable to upgrade the Access points and facing slow speed issues.

Could you please let us know the answers to the below queries to assist you better?

1)  Was there any kind of power outage before you started facing the issue?

2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

 

3) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

 

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

 

 

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[bhallak]

Hello, 

See attached the pics requested. I'm also attaching the speed test.

Regarding the first question I'm not aware of any outrage in this area.

[pinky_ruckus]

Hello @bhallak ,

Thank you for the response.

From the response shared, I understand that your RUCKUS Switch is facing slow speed issues,.

From the pictures you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[bhallak]

Hello,

After following your instructions, the speed is still around 90 Mbps. When I get the WiFi in my device directly from the router the speed test result is about 500 Mbps. Is anything else I need to change? .