Setting up 2.4GHz client for devices that require this signal

[jredding2308]

I recently installed a Hitron router from Mediacom to my Ruckus ICX 7150-C12P Switch Mesh System and I believe the switch is only sending out a 5ghz signal??  Not sure, as I am not technical?  I only have one choice for network, not a 5ghz and 2.4ghz.  I want to connect devices like Schlage Lock, Honeywell thermostat, Blink Cameras and Sync module, etc.  In particular the Blink system, as it will only work on 2.4ghz.  Again, I am NOT computer tech savvy and this is driving me crazy!  I cannot figure it out!

[jredding2308 · Accepted solution]

The upgrade worked and my Unleashed iOS app is operational!

[jredding2308]

Hello - Ok, here is what my Version is 200.13.6.1.319.  Please advise...

[Imran_ruckus]

Hi @jredding2308 

Greetings!!!

Thank you for the response and for sharing the requested information.

As you mentioned, your Unleashed Access Points are on an old version 200.13.6.1.319. This may be the reason you are unable to log into your Unleashed Application from your smartphone.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot and the link to download the file for Local Upgrade.

https://support.ruckuswireless.com/software/3721-ruckus-unleashed-ap-200-14-ga-refresh-2-software-fo...

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[jredding2308 · Accepted solution]

The upgrade worked and my Unleashed iOS app is operational!

[Imran_ruckus · Accepted solution]

Hi @jredding2308 

Thank you for the response.

Great!!! Good to know that you have upgraded the APs and now you can log into the Unleashed application.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Did I answer your query? If yes, hit the Kudos buttons and also accept the troubleshooting answers Accepted solution.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.