Setting Up New Lennar Home System

[diemilio]

Setting Up New Lennar Home System

Hello experts,

I just moved into a Lennar home with a Ruckus ICX-7150-C12 switch, and three Ruckus R510 WAPs. I have tried following the phone app instructions from this video, and using my laptop and this video, but haven't been successful.

I have ran into several issues along the way (particularly with the phone app), but here's where I am right now:

• Using the laptop setup instructions, I was able to connect to one of the Configure.Me-xxxxxx Wi-Fi networks.
• Was able to go over the 5 steps from the setup wizard and create a WLAN.
• Managed to get the "Congratulations ! Unleashed Master is now configured !" screen.
• I noticed that after doing this, the power LED in all three WAPs went from blinking green to solid green, and the 2.4 G and 5 G LEDs are now one (orange). the ctrl LED in the primary WAP is also solid green.
• However, after all this was done, the WLAN SSID I set up was never broadcasted, so I couldn't continue the process. I tried to manually connect to it (in case it was hidden), but that didn't work.

The thing is that, now the Configure.Me-xxxxxx Wi-Fi network has now disappeared, so I don't have anything to connect to to try to configure things again.

I have fiber internet thru AT&T, so I have an BGW320-505 ONT directly connected to the ICX-7150-C12. If I go to my AT&T network app, I can see the ICX7150-C12-Switch and three Ruckus-Unleashed devices (for the WAPs I presume), so I believe all components are online (not sure this helps with the issue, but I figured I would mention the rest of the setup).

I read in a few places to try to connect my laptop to the ICX7150-C12 directly using an ethernet cable to setup/check the network from there. I tried connecting to one of the PoE ports and access 192.168.0.1, but that didn't work. 

Any suggestions on where to go from here would be greatly appreciated.

[david_norton]

@omar_hatoum when you went through to setup did you use the typical installation?  During the setup it asks you to configure the SSID of the Ruckus WAP.  Assuming you did that do you see that SSID being broadcast in the list of available wifi networks on your phone/tablet?  If not and you don't see configure.me.xxxx either than I suggest you reset the WAP to factory default and start over.  To reset the WAP you need to take it off the ceiling (look at user manuel for details), but there is a small hole, usually just above the 2.4Ghz LED that you need to insert the removal pin into, you will then be able to slid the WAP towards you, parallel to the ceiling and it will drop down.  From there find the reset button, usually near the Ethernet port on the WAP.  Using the removal pin, hold down the reset button until you see the green LED on the Ethernet port go off.  At this point you need to wait about 3 minutes for the WAP to reset and start broadcasting configure.me again.  Then you can start over.  Be sure there is an Ethernet cable going between a LAN port on you router and one of the Ethernet ports on the Ruckus switch.  You should be using one from the block of 12 ports.  Not all those ports that look like Ethernet ports are Ethernet, it's common for the ISP installer or electrician to plug the Etbernet cable from the router into the wrong port on the switch.

[hayward_kong]

@omar_hatoum 

I hope you resolved it by now... If not just read my instructions below.

[hayward_kong]

Also I suggest upgrading the firmware to 200.10.x.x.246 

[ailien_aguda]

I've been having a problem with ruckus and now they said that beginning July...ruckus will no longer help fix anyone who bought a home with Lennar!!!

I'm at a loss and don't know what to do! I've been using my wifi for a few weeks now! Help!!!

[hayward_kong]

@ailien_aguda 

First of all,  find out how many Ruckus R510 are in the house?  If you have 2 or 3 R510 then that is the number of resets you will have to do physically. 

You will need a ladder and need to reset each Ruckus r510 device . You’ll need a paper clip to hold down the reset switch for at least 10secs-15secs.

Note this will be a little tricky for you as an inexperienced user. 

What I would suggest is to found out, at the switch level,  which Ethernet cable goes to each r510.  Unplug all the Ruckus R51O from the switch while keeping track which port  it goes to.  Once that is all done select one of the Ruckus r510 as it will be considered later on as the Master AP.  While all the other  R510 are off and unplugged but one R510 should be plugged in and that single powered one is the one we will initially reset physically with the paper clip.  The reason why we want the other Ruckus r510 off is the fact that if you reset one of the Ruckus R51O while the non-reset Ruckus 510 is still active , the non-reset will automatic reconfigure the old settings to the reset Ruckus R510. Basically you want to reset each Ruckus R510 at a time while the others are off. Failure to so will result to older previous settings which doesn’t help you. 

Once you get them all reset and only one powered at a time, each of them will broadcast configureme-xxyy (each of them will have a slightly different number). Again at this point only one active Ruckus R510 while the others are off)

I suggest using a laptop the next step vs using the Ruckus Unleashed app since there is a high chance that your Ruckus R510 APs are using older firmware 200.5.x or 200.6 which I found not as reliable connecting to the Unleashed.app.

Please following this video for configuration. 

https://youtu.be/j8I5aVwMNMg

It should look closely to yours since this video was done 4 years ago and your firmware would likely be outdated.

Once your Ruckus Wifi is setup and working on the first Master device that you just configured. Then just plug in the other Ruckus R510 devices that have already been reset.  At this point the Master Device will find the new un-configured  Ruckus R510 and automatically configure them and adaptive them.  These other wifi APs will then become a member of the Wifi APs. Give them a few mins to configure.   

Once the other floors are working then  disable  the Wifi on your ISP router. You want to disable it since it would be also adding wifi inference in your home and competing against the Ruckus Wifi network. 

Again, I’m assuming your  Modem/router/Wifi combo  is directly plug into the Ruckus Switch. 

So at this point ISP router will be your modem and router with Wifi disabled on it while the Ruckus will be handing your Wifi function only.

Anyway log again with your laptop to https://unleashed.ruckuswireless.com

Go to the Admin tap and look for upgrades/update… up date to the latest one online and bring it up to 200.10.10.5.246.. if that version is not available update to the latest one that is available to you and then reboot. After rebooting and log in and check for updates again til you get up to 200.10.10.5.246. 

Once that’s all working then I want you to assigned a permanent static IP for each Ruckus AP. This should be in your DHCP settings on your ISP Router or Main  router for Static IP assignments. 

 If you still how questions or still need help, let me know. 

Oh One more thing. To unmount the Ruckus R510 off the Ruckus Mounting Bracket on the ceiling you need to use a paper clip in a hole at the front of the Ruckus R510 where the Status LEDs are which is considered the front. Slightly above the LEDs you will find a paper clip hole.  Push a paper clip into it to unlatch the locking mechanism and pull forward towards the front of the LEDs and slide down. Once the Ruckus R510 is dismounted,  you can push the paper clip into the reset hole and hold down for 10-15 secs which will reset that single Ruckus Device. 

Here’s a diagram which will help you in locating in locating the hole to press to unlock the locking mechanism.

https://usermanual.wiki/Ruckus/R51020QSG2020800709400012020Rev20D202020160128.1280373443.pdf

Also make note of your IOT Wifi devices on what network wifi name it's connected to ... since if it's connected to your existing ruckus Wifi network which you have no idea... and suddenly you reset it and change the name and the device can not find the wifi network. Then you might need to reset that IOT device and reconfigure it.  Just a word of warning. As for now I know that older Lennar Smart homes used the Ring Doorbell Pro/elite which has POE.... whatever ring camera you have it has POE but the older version. 

In Summary,  you should be fine once you are able to reset all the Ruckus R510 one at a time while the others are powered off and so on. Make sure you only work on one at a time while leaving them off. This step is very important.  Once you reset all, just power up the one you will consider it master and follow the video instructions for unleashed setup which is pretty easy.  After the first one is setup and working. Then just plug in the Ruckus of the R510s then it will auto configure from the master.   

As for now, I do know Lennar Smart Homes starting in March 2021 started using Eero 6 Pro for their smart homes which I consider it a downgrade.  The reason why I know that is the fact one of my friends just bought a house and was finished July 2021 and it came with that. I guess Amazon pushed a lot of weight in having them switch from Ruckus.  If you still need help Let me know. I think Lennar did not have a good system in setting up the Ruckus APs..