SYST light orange, reset didn't work, software online missing 'Image' file

[bmackay159]

Hello, my system unexpectedly stopped working this morning for no reason.  The power light is GREEN and the SYST light is ORANGE.  I have factory reset my system with a paper clip over 10 times and it is not successful.

I am now going through the software reset process and have gotten to the part where I download the software from the Ruckus support site but the zip file is missing the 'Image' file.  I'm now stuck with a brick and my home internet is completely offline.  Please let me know what I can do here.

[Imran_ruckus]

Hi @bmackay159 

I hope this message finds you well.

Thank you for your response and the update.

For ease of process, I would appreciate it if you could use a Windows laptop or PC. Please proceed with the recovery using the files shared in the drive. Once the recovery is complete with the 08090k file, I will provide instructions for upgrading to the latest version, which should take approximately 1-15 minutes.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[bmackay159]

I don't have a Windows machine laying around, otherwise I would have gone that route...

[Imran_ruckus]

Hi @bmackay159 

Greetings!!!

Thank you for the response.

Please try to get the console on MAC described at the end of below guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Please refer to the video below for TFTP configuration on MAC:

https://www.youtube.com/watch?v=iviyd91HntU

Please make sure the console into the RUCKUS ICX-7150-C12P Switch first in a separate CLI terminal window prior to turning on the Mac internal TFTP server on another CLI terminal window.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @bmackay159 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @bmackay159 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community