SYST light orange, reset didn't work, software online missing 'Image' file

[bmackay159]

Hello, my system unexpectedly stopped working this morning for no reason.  The power light is GREEN and the SYST light is ORANGE.  I have factory reset my system with a paper clip over 10 times and it is not successful.

I am now going through the software reset process and have gotten to the part where I download the software from the Ruckus support site but the zip file is missing the 'Image' file.  I'm now stuck with a brick and my home internet is completely offline.  Please let me know what I can do here.

[Squozen]

There's nothing in the 'Images' folder that you haven't selected in the screenshot?

I would recommend you use the stability release of the firmware btw: RUCKUS ICX FastIron 08.0.95n (GA) Software Release (.zip) 

[Imran_ruckus]

Hi @bmackay159 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please download the files using the below drive link. The same version and files are recommended for Software Recovery in the article.

https://drive.google.com/drive/folders/1YACp-QlX8_0tiDbLz2oRXIdTA411TsTl

Please use the above files and let me know if you are stuck at any point during the software recovery process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[bmackay159]

Hello, I misspoke about the files within the software download.  It's missing the BOOT folder and not the image folder.  I was able to download the IMAGE file just fine.

In the Drive link posted above, is that the latest software update?

[bmackay159]

Also, do you have more Mac / Apple documentation?  Almost everything listed in the articles is centered on Windows / PC, which is different for Macs