CommScope RUCKUS Community Forums

BrownFamily2010 · ‎04-10-2023

I have a Lennar home, a ruckus switch, 2 APs, and for a week now, we have not been able to get a connection through the switch. lights are on on the APs, the network shows up but once connected, it shows the switch is offline. it makes no sense. I have no idea what to do, when i log into unleashed it says ICX7150-C12 IS NOT CONNECTED AND IT SAYS (PENDING-NO-IP), and I need my internet in order to get my job done, by this been not online it is causing my WIFI not to work in the house and it is not letting my phone connect to WIFI and my cable is not working correctly. As another user said, the "instructions" provided here are way over my head, I think it's ridiculous that it's taking me this long to get the issue resolved, and I still see no end in sight. can someone please help me? I don't know if it switch to another IP address. This site said to update the firmware but how can you do that and can't connect to connect to the switch. I can't even connect though unleashed because it is asking for a password and username.

Imran_ruckus · ‎04-10-2023

Hi @BrownFamily2010

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC)

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below screenshot)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please login to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

View solution in original post

Imran_ruckus · ‎04-11-2023

Hi @Jordanniles

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

As mentioned, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

BrownFamily2010 · ‎04-10-2023

I have uploaded the proof you ask for

BrownFamily2010 · ‎04-23-2023

Good evening I have done what I could to the best of my ability and still I can not get this **bleep** switch to work. You stated to follow the prompts you gave me, Well **bleep** I tried and could not get any results. You all act like talking on this forum is suppose to help this is NOT working at all how come I cannot talk with w real person. This is very upsetting and as of Friday I got WROTE UP BECAUSE THE **bleep** SWITH IS NOT WORKING FOR ME TO DO WORK FROM HOME. I am very disappointed and PISSED off now. I don't see how this forum is helping I need a real person to speak with to walk me thought what is needed to get back online and at this point I don't know what to do. Here are some pictures below. Question at what point do you all speak with me this is also a HUGH issue when my smart home all because the switch is not working. 1st it would say pending and than connecting (discovery) and than back to pending. I NEED ANSWERS PLEASE.

Jordanniles · ‎04-11-2023

I’m having the same issue!

CommScope RUCKUS Community Forums

SWITCH NOT WORKING