SWITCH 7150 does not power

[Patty]

After losing power, my ceiling WAPs stopped receiving power from the POE cable.

The internet is still feeding to the WAP units. I tested this by plugging the POE cable directly into my computer and the Internet works great. I have also tested the WAPs by plugging them in directly to a power source and they come back online and work great.

How do I get my switch unit to start pushing power to the WAP units again via the POE cable?

[Imran_ruckus]

Hi @Patty 

Greetings!!!

Apologies for the inconvenience. 

The picture you shared is not clear. Could you please once again share a Clear picture of the commands output to assist you further?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Patty]

 

[Patty]

 

[Imran_ruckus]

Hi @Patty 

Thank you for the response and the information.

I truly Apologize for the inconvenience caused. 

Please note warranty is not covered for such issues, as this is a software issue that can be fixed with the troubleshooting steps.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

And this forum is on a best-effort support basis.

At this point, we should factory reset the RUCKUS ICX-7150-C12P Switch once again by the below process.

Please note, that there will NOT be any loss of data or configuration. Factory reset will just reset with the default configuration.

Please perform the below commands to factory reset the RUCKUS ICX-7150-C12P Switch. (Also please refer to the below screenshot)

enable 

erase system factory-default

y

Once the factory reset is complete, the RUCKUS ICX-7150-C12P Switch will discover the Access Points connected to it and it gets connected to the Unlashed system.

Please make sure the management approval is enabled (as described in the below link).

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8...

Please check and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Patty]

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