Rukus wifi extender not coming on after power surge

RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

Hello. We had a power surge here in my home. After reading reading the comments here in the forum, I have read I must reset my system. The box comes on, but the extender that is on the ceiling itself does not come on at all. The directions provided does, state how long I must hold the paper clip in the when I put the power cord back in. I see amber lights in with or without the paper clip in the tiny hole. Please advise how long I must keep the paper clip in when I plug in the cord. It is not on standy mode. Please Advise.

4 REPLIES 4