Gain access via Web GUI as long you are connected to the same Subnet you should be able to log in with your credential, try the next site, and if you cannot log in search for the Access Point's IP address of your Access Points to gain access to the management page, take in consideration that you network its local, so we do no have access.
Unleashed dashboard link: unleashed.ruckuswireless.com
How to find my Ruckus “Devices IP address” using free applications
Note: from web guide or even APP, there is no option to block your credentials, but maybe the radio's signal is disabled, once you gain access to can check the setting for the Access Points:
Enable the Radios Signal for the SSID:
Select the WLAN you want to configure from the Wi-Fi Networks component and click Edit> Advanced Options > Radio Control>Enable WLAN on>choose all to enable both radios in the SSID/Wi-Fi you choose.
Enable the Radios Signal per AP:
Access Points>click the AP you want to configure> Edit>Radio B/G/N (2.4G)>Enable
Access Points>click the AP you want to configure> Edit>Radio A/N/AC (5G)>Enable
Technical Support Engineer | L2 TAC Wired