Rukus box is going in and out every few mins

[Lazarus]

My rukus box is keep going in and out after every few mins. Its causing disturbance on Ethernet and wifi both. 

[Lazarus]

One of Engineer contacted me via email asking for availability for remote session but after my reply i didn't get any response. Can you please help me to fix firmware update so i can continue with my daily work. 

thanks,

Lazarus 

[pinky_ruckus]

Hi @Lazarus ,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Lazarus]

I sent three msgs on private chat but none of them got any response. 

[Lazarus]

tomorrow all day any time you feel free. I work from home and all day i have 6am to 8Pm CST

[Lazarus]

Sounds good to me 11AM. I am available at given time