Ruckus system randomly cycling

[ajc]

My home has  ICX7150-C12-Switch and 2 r510 ap.  The Ruckus system seems to reset randomly.  The ATT fiber router/modem is not as internet is available through ATT.  The switch does not show up in the Unleashed app but the access points do.  I connected my laptop directly to the switch but cannot get pass the login (192.168.1.100) using any of the passwords I originally got from the tech ( super &sp-admin, admin & ruckus). Called Ruckus and they say i must post to forum.  Any assistance would be appreciated.  Home built in 2019.

[ajc]

It is running as a switch.  Here is a shot of the session.

[Jayavidhya]

Hi @ajc 

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Also please check whether the cable is working fine or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[ajc]

master ap  pwr, ctl, 2g, 5g are green.  all other lights off.

slave ap power and 5g are green.  all other lights off.

switch 

Green lights on 1, 7, 10, 16

cables with white paint are aps, dark blue cable is att gateway, other eth cables are devices (camera, doorlock, etc)

1. Port status mode selection button   green
2. Port link status mode LED
3. Port speed status mode LED
4. Member ID status mode LED
5. USB status mode LED
6. PoE status mode LED
7. System Status LED    green
8. Master/Slave status LED
9. Software update status LED
10. RJ-45 port 5 RX/TX activity LED (if blinking indicates RX/TX activity)  green on ap cables
11. PoE LED
12. RJ-45 uplink port C1 status LED
13. RJ-45 uplink port C1 RX/TX activity LED
14. SFP+ uplink port X1 status LED (if blinking indicates RX/TX activity)
15. SFP+ uplink port X2 status LED (if blinking indicates RX/TX activity)
16. Power status LED   green
17. Cloud/On-premise-SmartZone management status LED
18. Diagnostics status LED

[Jayavidhya]

Hi @ajc 

Thanks for your response.

Based on your description it seems that your second AP has no light on 2.4g which means your WLAN service is down.

Please try to factory reset the second AP with no light on 2.4g as described below:

IMPORTANT NOTE: As you have multiple Access Points (APs) in your house, please make sure you only keep the affected AP ON and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the Working Access Point, except the one that you are going to work with (non-working).

Please read the following guide carefully: 

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community