Ruckus switch not working

[charanrajan]

hi,

the system light is yellow. I tried factory reset multiple times 23 times actually. It still does not come on. I don’t have a laptop that has an Ethernet slot. How do i trouble shoot my switch? 

[charanrajan]

I still need to try the software reboot with the adapter for the ethernet port.

[pinky_ruckus]

Hello @charanrajan ,

Thank you for the response.

Please complete the software recovery process with the adapter for the Ethernet port.

Please share the cable connections of the Software recovery process if you are facing any issues.

Also, please share the screenshot if you are getting stuck at any point of the process.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[charanrajan]

Under ports I don’t see Silicon labs CP210x USB to UART bridge (COM1)

[pinky_ruckus]

Hello @charanrajan ,

Thank you for the response.

From the response, I understand that you are getting stuck while performing the Software recovery process.

I would request you to please check if both the drivers are installed as per the software recovery article.

Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

 

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

Also, please wait for few minutes and check if boot> prompt is visible..

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[charanrajan]

I installed both these drivers from the links you shared and I still dont see the Silicon labs CP210X in my ports under device manager. Is this something that you could remotely work on my computer? It is frustrating at my end without the switch not working.