My ICX-7150 C12P switch is dead. No lights

[davidswilson]

My ICX-7150 C12P switch is dead. No lights.

Hello Support Team,I own a Ruckus ICX 7150-C12P and a WAP through Lennar. My switch is not powering on at all. When I plug it in, the amber light flashes briefly, then the unit shuts off completely, and no lights remain on. There have been no power

Remove power from the switch.
Press and hold the reset button while applying power to the switch.
Release the reset button after all of the system LEDs are not turning on

SN:- ***********

Product Name: 12-PRT POE+ COMP 2X1G SFP+

Product Family: ICX Switches    Product Code Part: C12P

Warranty Expires: January 15, 2031

Edit: some information removed for security reasons - admin

[davidswilson]

ICX 7150-C12P

ICX7150-C12P-2X1G

80-1009879-04

SN:-***********

MAC: ****************

[Imran_ruckus]

Hi @davidswilson 

Greetings!!!

Thank you for contacting the RUCKUS Lennar Home Community. I hope you are doing well.

I see that you have already created another post regarding this issue on the Lennar forum (please refer to the link below). To ensure better tracking and avoid duplication, kindly continue the discussion on the same thread, and I will assist you there.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/My-ICX-7150-C12P-switch-is-d...

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[davidswilson]

initial reset attempts do not resolve the issue

so i tried more than 30 times the Factory default reset button it is not turning the lights

watched the video but no help

1. reset button 30 times tried
2.  Power off the switch
3. Press and hold the reset button
4. Power on the switch
5. Release the reset button
6.  But no lights coming on

No Power or LEDs After Reset

[Imran_ruckus]

Hi @davidswilson 

Thank you for the response and the information.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

   - The status of the lights on the switch.

   - The cord connected to the switch.

   - The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support