Ruckus switch not working

[charanrajan]

hi,

the system light is yellow. I tried factory reset multiple times 23 times actually. It still does not come on. I don’t have a laptop that has an Ethernet slot. How do i trouble shoot my switch? 

[pinky_ruckus]

Hello @charanrajan ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working and the Switch is stuck in boot mode

As you mentioned that you have performed reset multiple times, the only option left is software recovery.

 we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need to re-install the image to boot up properly.

Could you please confirm if  you can arrange a Windows laptop to complete the software recovery process?

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.( reset process and software recovery is explained in this article)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the steps mentioned in the article and mention the point where you are getting stuck. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[charanrajan]

Hello Pinky,

unfortunately my laptop (Lenovo windows PC) does not have an Ethernet slot in it. Please advise how this can be done.

[pinky_ruckus]

Hello @charanrajan ,

Thank you for the response.

I understand that your laptop does not have an Ethernet port; however, we can use an external USB-C to Ethernet adapter and connect it to the switch to carry out the software recovery process.

Please use this picture for reference:

Please let us know if you can connect this and able to complete the steps in the Software recovery process.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @charanrajan ,

Greetings!

This is a follow-up in reference to the case you have opened in the RUCKUS Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.