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Ruckus switch not working with Spectrum

FriscoHm
New Contributor

I am running into issue with Rukus ICX-7150-C12P switch when moving from at&t service to a Spectrum service.

I can connect to internet when I am connected to AT&T but when I switch it with the Spectrum Modem, I don’t seem to have internet connection.  I have verified that Spectrum service is working by connecting directly to the Modem without the switch. Power cycling both the modem and the switch does not seem to help. I even did a factory reset of the switch by referring the instructions on this forum but that does not seem to change anything.  Below are the status lights on the switch and the 2 APs we have connected.

I tried to access the switch using the web browser but the passwords shared on this forum did not work. So I consoled into the switch. Below are screenshots of the status I see. Is the TFTP timeout okay.  I am lost on what the issue is. How can I debug this further and resolve this. Your help is much appreciated.

20240504_175336.jpg20240504_175238.jpg20240504_175214.jpgMoba2.jpgMoba1.jpg

1 ACCEPTED SOLUTION

Hi @FriscoHm 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after changing the Internet Service Provider (ISP).

If your ISP modem is directly connected to the ICX-7150-C12P Switch, it doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. Could you please confirm this once?

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please check and confirm. Let me know if you have any queries in this regard.

Thank you again for your patience.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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