I am running into issue with Rukus ICX-7150-C12P switch when moving from at&t service to a Spectrum service.
I can connect to internet when I am connected to AT&T but when I switch it with the Spectrum Modem, I don’t seem to have internet connection. I have verified that Spectrum service is working by connecting directly to the Modem without the switch. Power cycling both the modem and the switch does not seem to help. I even did a factory reset of the switch by referring the instructions on this forum but that does not seem to change anything. Below are the status lights on the switch and the 2 APs we have connected.
I tried to access the switch using the web browser but the passwords shared on this forum did not work. So I consoled into the switch. Below are screenshots of the status I see. Is the TFTP timeout okay. I am lost on what the issue is. How can I debug this further and resolve this. Your help is much appreciated.
1 ACCEPTED SOLUTION
Hi @FriscoHm
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your RUCKUS setup is not working after changing the Internet Service Provider (ISP).
If your ISP modem is directly connected to the ICX-7150-C12P Switch, it doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. Could you please confirm this once?
Please refer to the short guide link below about how to connect the devices as a reference:
Most common Setups for Lennar homes users:
Please check and confirm. Let me know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
