Ruckus switch not working (i think)

[relingburg]

i have a lennar home, a ruckus switch, 2 APs, and for a week now, we have not been able to get a connection through the switch. lights are on on the APs, the network shows up but once connected, you're offline. it makes no sense. i have no idea what to do, ruckus will not help me, and i need my internet in order to get my job done. as another user said, the "instructions" provided here are way over my head, i think it's ridiculous that it's taking me this long to get the issue resolved, and i still see no end in sight. can anyone help me?

[Yarenis]

Hi @relingburg 

Great, you did a great job 😎, thanks for the patience.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[Finnejo]

The fact that you’re casually saying “just enter these commands” as though a typical human being will know what you’re talking about is astoundingly tone deaf.

[Yarenis]

Hi @Finnejo 

I understand that the steps may be somewhat new, however, we have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[relingburg]

Hi @Yarenis,

Here I am again 😞 

We had an internet outage last night, and now i am experiencing the same issue I experience when you helped me back in December. 

i did the putty and the commands and flash flash copy secondary boot primary blah blah with it showing as "router" and then it showed as "switch" and i did it all again, and everything seems to be working fine again (thank you again for your ABC123 steps), BUT

my concern is that i am going to have to go through this every time we have a blip in our internet connection. what can i do to prevent this from continuing to happen?

thanks in advance for your assistance.

[Imran_ruckus]

Hi relingburg

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Sorry to hear about the inconvenience caused.

Could you please perform the below commands and share the output of each command to check if your Switch is running on an old unstable version? If so, we could upgrade your Switch to the latest recommended stable version to avoid this issue in the future.

Below are the commands: (Please refer to the screenshot below)

Note: Hit Enter to accept each command

enable

show version

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.