CommScope RUCKUS Community Forums

relingburg · ‎12-06-2022

i have a lennar home, a ruckus switch, 2 APs, and for a week now, we have not been able to get a connection through the switch. lights are on on the APs, the network shows up but once connected, you're offline. it makes no sense. i have no idea what to do, ruckus will not help me, and i need my internet in order to get my job done. as another user said, the "instructions" provided here are way over my head, i think it's ridiculous that it's taking me this long to get the issue resolved, and i still see no end in sight. can anyone help me?

Yarenis · ‎12-07-2022

Hi @relingburg

Please run the next commands to fix the routing code issue, when the switch comes back, or you have time you can upgrade to the code 08095g, however, after running the commands that I will provide the slow connectivity will be fixed.

Commands:

enable

copy flash flash secondary

write memory

Boot system flash primary yes

Example and explanation:

ICX7150-C12 Router>enable

ICX7150-C12 Router>show flash (you can confirm in which partition you have the correct code that will start with SPS example: SPS08080f.bin normally will be your primary partition)

ICX7150-C12 Router#copy flash flash secondary (this will copy what is in your primary code to the secondary)

ICX7150-C12 Router# write memory

ICX7150-C12 Router#show flash (now both partitions must start with the SPS before the code type)

ICX7150-C12 Router#Boot system flash primary yes

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

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Vásquez_Fer · ‎12-06-2022

Hi @relingburg

Can you please go to Access Points > Select the Master Access Point > please check the IP address copy that IP address and past it in a URL on your computer or PC.

Here is a short video :

https://www.youtube.com/watch?v=L_oAReVK1qo

Best Regards

Fernando Vasquez

relingburg · ‎12-06-2022

yes, when i put the IP address in the URL on my PC, it says "This site can't be reached." What now?

relingburg · ‎12-06-2022

okay, i switched to a different network and i'm in, one moment, let's see how far i get.

Vásquez_Fer · ‎12-06-2022

Hi @relingburg

Great Let us know any update !

Best Regards

Fernando Vasquez

relingburg · ‎12-06-2022

i put in the IP address that was listed under the AP Master, and it now says "ICX Switch is Connecting"................and it's said that for several minutes, nothing more is happening... what now?

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