Ruckus switch no powering on/not working

[Jwheele02]

Hello. My internet has stopped working. I have no power lights on both of my wireless output devices, but have internet per internet provider. As I checked that there is power to devices, the ruckus ICX 7150 switch device has no power and will not turn on even though it’s plugged in to a surge protector that has power. Everything else plugged in the surge protector has power. There are no lights coming from ICX switch and no lights coming from my to wireless output devices. Please help. I’m thinking the device died as I tried unplugging for 1 min and re plugging. Thanks

[Jwheele02]

sddd

[Jwheele02]

OK. I had to login. I plug the switch in and it briefly flashes an amber/orange on all lights then seems to have no power and does nothing else. I couldn't get a photo of that. I have three kids at home and having no internet is the end of the world to them. Please assist as soon as possible. Thanks

[Vásquez_Fer]

Hi @Jwheele02 

Hope you are doing well! 

Yes, you are right, this unit is totally dead based on the troubleshooting you already did and the evidence.

This unit Should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards 

Fernando Vasquez

[Jwheele02]

Thank you. Have a great day.

[Yarenis]

Hi @Jwheele02

Please open a separate post to help you with the troubleshooting, and clarified in the post which part of Ruckus devices you are talking Access point or Switch.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community