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You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

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Ruckus switch losing connection to AP’s

Randy
New Contributor

‎01-25-2023 06:18 AM

We have been in our home for over 3 years. Recent power outage caused loss of Wi-Fi. Reset ruckus and regain connection for a few hours then loss of Wi-Fi and connection to AP’s. This has been going on for almost a week.

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6 REPLIES 6

Jayavidhya
Valued Contributor III
In response to Randy

‎01-25-2023 09:31 AM

Hi @Randy

We cannot replace the chassis until you confirm that the hardware is damaged.

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to  USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image

Jayavidhya_0-1674666250617.png

 

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Best regards,

Jayavidhya

Lennar Home Community

 

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Randy
New Contributor

‎01-25-2023 08:32 AM

Dear Jayavidhya,

I am not technological enough to do this. Since the Ruckus comes with a lifetime warranty can I get this one replaced? 

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