Hi, my Ruckus router was stuck rebooting (yellow SYST light and green PWR light), so I tried resetting the router. The router is now flashing all yellow lights and a green power light., and access points around the house are still showing no lights.
The last time I ran into this issue, someone was able to remote desktop onto my computer and fix the issue within a few minutes. It was due to some rare issue/bug with these routers.
Can I please get ahold of someone to help resolve this like last time? Thank you.
Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.
1.Upgrade a Switch ICX-7150-C12P using a USB flash drive
I did try the reset and the ruckus is stuck with flashing yellow lights now and is not rebooting. The last time this happened someone was able to help me over the phone in just a few minutes with remote desktop. The following steps you have provided are way beyond me.. can you please assist?
I see the links you provided, the youtube video is pretty high level and the "software recovery" link I need some additional help understanding. Are you able to provide a WebX link to help me via remote desktop? This was what customer support helped me with last time and they resolved this issue very quickly. Thank you