Ruckus stuck in reboot mode

[SendHelp]

Hi, my Ruckus router was stuck rebooting (yellow SYST light and green PWR light), so I tried resetting the router. The router is now flashing all yellow lights and a green power light., and access points around the house are still showing no lights.

The last time I ran into this issue, someone was able to remote desktop onto my computer and fix the issue within a few minutes. It was due to some rare issue/bug with these routers.

Can I please get ahold of someone to help resolve this like last time? Thank you.

[Jayavidhya]

Hi @SendHelp 

Greetings of the day,

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. 
We will be exclusively supporting customers via this community forum support model.
 

Based on your description, it seems that your switch has one green and one amber light, which means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

[SendHelp]

Hi Jayavidhya,

I did try the reset and the ruckus is stuck with flashing yellow lights now and is not rebooting.  The last time this happened someone was able to help me over the phone in just a few minutes with remote desktop. The following steps you have provided are way beyond me.. can you please assist?

[Jayavidhya]

Hi @SendHelp 

We have tried to create the guides as non-technical as possible, so that they are not difficult to follow. So please try to follow the below steps which are explained in detail.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

However, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community
 

[SendHelp]

I see the links you provided, the youtube video is pretty high level and the "software recovery" link I need some additional help understanding.
Are you able to provide a WebX link to help me via remote desktop? This was what customer support helped me with last time and they resolved this issue very quickly. 
Thank you