reduced fromm 300 to 13 after I unplugged Ruckus and replugged in. What am I dealing with? How do I fix as I can no longer work from computer? Is there a live customer service rep for people that are not tech savy?
I had a technician from Comcast come out yesterday to diagnose my issue and it has been determined that the Rukus extenders (2) are throttling down from 5G to 2.5 G. this is throttling down to less than 20 at download speed. I am thinking we either have a defective extender (2) or needs to have a sofware upgrade. Please advise
Based on your description most possibly your switch starts running the wrong code which we call ‘routing code’ this is a know issue.
You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages most of the time, this is a known issue for Lennar home users.
An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.
There we are going to see 2 important things the
-MAC address: Physical address of the device this never changes
- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)
Please follow the below steps:
To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P
Hereby I attach a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find my Ruckus “Devices IP address” using free applications:
ICX7150-24P Router>enable (hit enter to accept the command) ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)
I) How to Fix Routing code issues on Lennar Home users via CLI
If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.