Ruckus router issue after power outage

[Amulyabhat]

Hi Hi, I’m experiencing heavy intermittent Internet network issues caused by the Ruckus router. We have an AT&T Internet provider and I have checked the gateway from AT&T, having no issues on the AT&T side. require immediate assistance as we’ve been without Internet since the power outage.

[pinky_ruckus]

Hi @Amulyabhat ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus setup is not working after the power outage and facing intermittent connectivity issues.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Amulyabhat]

Hi, I have three options for Ruckus VPN, does it matter which one I select?

[Amulyabhat]

image below

[pinky_ruckus]

Hello @Amulyabhat ,

Thank you for the response shared.

From the response you shared, I would request you to please go for the third option which is for the Ruckus Switch, which is 192.168.1.229.

Please use the IP address to login to the Switch CLI and follow the instructions as per the article.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.