CommScope RUCKUS Community Forums

ninerfan12e · ‎02-09-2023

My power went out and is now back on. However, my 2 Ruckus Wireless Points are completely off and my ICX 7150-C12P is on, but the Syst light is amber and the Pwr light is green. I have tried to cycle reset by unplugging and replugging the switch and my modem/router multiple times. But nothing seems to work. My Internet and modem are working and some of my devices such as my phone and TV have wireless connection, however some of my devices that rely on the Ruckus are not working. This is frustrating and I am not tech savvy. Can someone help, please and thanks?

Jayavidhya · ‎02-10-2023

Hi @ninerfan12e

Basically, due the power outage the switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best regards,

Jayavidhya

Lennar Home Community

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SUZYRUS · ‎04-11-2023

I'm having the same issue with the power outage and stuck with Syst light is amber and the Pwr light is green and no power to my ap boxes . I'm worried if I do the reset with the paperclip will I lose all passwords and have to start from scratch.. I am not tech savvy, I had someone set up the system for me.

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