Ruckus not working

[twalker41011]

I live in a smart home that was equipped with a ruckus system with two Access Points one on first floor and one on the second floor.

The access point is located on the ceilings and wired to the ruckus. The upstairs AP (access point) does not reset to cycle back to green. This started after a power outage in December. 

I replaced the blue cable that attaches from the ruckus to the junction box that runs upstairs to the AP upstairs. But the indicator light for the ceiling box remains RED. 

The downstairs AP is working fine and I am able to have intermittent internet service throughout the house.  What are my options at this point?  

I live in Moreno Valley, CA 92557

Address: I lived here for 8 years as the new homeowner.

Thomas Walker

10378 Nightingale Ct

Moreno valley ca 92557

Home community Meadow Creek Community by Lennar homes ( who said they no longer support our community)

  My phone is (951) 660-3590 if you have any questions.

Box information. 

ICX 7150-C12P-2X1G  -   80-1009874 - 08

SN: FEK3245P03H

LID hgm1HJKrFlj

EID (17v) 83 A56

Thanks in advance,

[pinky_ruckus]

Hello @twalker41011 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working after the power outage.

Please unplug the ethernet cable of the Switch that comes from the ISP (Internet Service Provider’s) Router and plug it back into any other available 1-in-12 ports as highlighted in the below screenshot. Once done, please reboot (unplug and plug from the power outlet)your ISP Router once and once it comes up, check the internet connection stability via RUCKUS. 

Please check and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[twalker41011]

Greetings  Pinky

Yes that worked. The internet is currently up and running; however, the upstairs  Access point that is in the ceiling is still RED on the Power indicator light.   The Downstairs Access Point that is near for computer area is running smoothly.  I have tried rebooting the Ruckus switch multiple times and the internet comes up and the downstairs Access Point continues to work fine.  Only the Access Point upstairs remain in the RED. 

[pinky_ruckus]

Hello @twalker41011 ,

Thank you for the response.

Could you please unplug the Access point ( the one having red lights) cable from the port which is connected to the Switch (please refer to the below figure) and connect it back to any other 12 ports in the Switch and kindly check if the Ap is turning on?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[twalker41011 · Accepted solution]

Greetings,  

Moved the cables to another slot and rebooted the switch; again the red light is still showing on the upstairs AP.    Thanks,