Ruckus not working

[twalker41011]

I live in a smart home that was equipped with a ruckus system with two Access Points one on first floor and one on the second floor.

The access point is located on the ceilings and wired to the ruckus. The upstairs AP (access point) does not reset to cycle back to green. This started after a power outage in December. 

I replaced the blue cable that attaches from the ruckus to the junction box that runs upstairs to the AP upstairs. But the indicator light for the ceiling box remains RED. 

The downstairs AP is working fine and I am able to have intermittent internet service throughout the house.  What are my options at this point?  

I live in Moreno Valley, CA 92557

Address: I lived here for 8 years as the new homeowner.

Thomas Walker

10378 Nightingale Ct

Moreno valley ca 92557

Home community Meadow Creek Community by Lennar homes ( who said they no longer support our community)

  My phone is (951) 660-3590 if you have any questions.

Box information. 

ICX 7150-C12P-2X1G  -   80-1009874 - 08

SN: FEK3245P03H

LID hgm1HJKrFlj

EID (17v) 83 A56

Thanks in advance,

[pinky_ruckus]

Hello @twalker41011 ,

Thank you for the response.

Could you please try connecting the affected Access Point to an external power 12 VDC adapter and check it separately without connecting to the Switch PoE port cable? (Please refer to the below screenshot). Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.

Once connected try to perform the factory reset of the Access Point as described in the below guide.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Please check the Access Point following the above process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @twalker41011 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @twalker41011 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @twalker41011 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community