Ruckus not working

[twalker41011]

I live in a smart home that was equipped with a ruckus system with two Access Points one on first floor and one on the second floor.

The access point is located on the ceilings and wired to the ruckus. The upstairs AP (access point) does not reset to cycle back to green. This started after a power outage in December. 

I replaced the blue cable that attaches from the ruckus to the junction box that runs upstairs to the AP upstairs. But the indicator light for the ceiling box remains RED. 

The downstairs AP is working fine and I am able to have intermittent internet service throughout the house.  What are my options at this point?  

I live in Moreno Valley, CA 92557

Address: I lived here for 8 years as the new homeowner.

Thomas Walker

10378 Nightingale Ct

Moreno valley ca 92557

Home community Meadow Creek Community by Lennar homes ( who said they no longer support our community)

  My phone is (951) 660-3590 if you have any questions.

Box information. 

ICX 7150-C12P-2X1G  -   80-1009874 - 08

SN: FEK3245P03H

LID hgm1HJKrFlj

EID (17v) 83 A56

Thanks in advance,