Ruckus not connecting

[mannam811]

We moved to the new house 6 months ago and ever since the. Ruckus is not connecting to our WiFi. It’s still connected to the previous owners WiFi  

[Imran_ruckus]

Hi @mannam811 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS Setup.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please try to factory reset the RUCKUS Access Points and create a new Wi-Fi Network.

Refer to the below RUCKUS Lennar Knowledge Base self-help article for the RUCKUS Access Points factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please let me know how it goes.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[mannam811]

I followed these steps but it’s not working. 

[Imran_ruckus]

Hi @mannam811 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @mannam811 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community