Ruckus local upgrade option disabled in admin

[phoydar]

I'm trying to update my R510s, but the option to do a local upgrade is disabled in the admin panel. How do I resolve this?

[Imran_ruckus]

Hello @phoydar 

Greetings!!!

I hope this message finds you well.

Thank you for your prompt response and the update provided.

Based on your feedback, using the Mozilla Firefox browser should work, as it has been tested successfully in our lab. Could you please attempt to access the system once more using Firefox?

Additionally, please try accessing the system in 'Incognito' mode within the same browser to see if that resolves the issue.

If these steps do not resolve the issue, could you please provide me with the current version of your RUCKUS Unleashed system?

Your cooperation and patience in resolving this matter are greatly appreciated.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @phoydar 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @phoydar 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @phoydar 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community