Ruckus local upgrade option disabled in admin

[phoydar]

I'm trying to update my R510s, but the option to do a local upgrade is disabled in the admin panel. How do I resolve this?

[Imran_ruckus]

Hello @phoydar 

Greetings!

Thank you for reaching out to RUCKUS Lennar Home Community. 

I hope this message finds you well.

We appreciate the information you've provided regarding your attempt to upgrade your RUCKUS Unleashed system, encountering issues with greyed-out options.

To address this, kindly attempt the upgrade using the Mozilla Firefox web browser. This alternative may resolve the issue you're experiencing. 

Please let us know if this approach proves successful.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @phoydar 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @phoydar 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[phoydar]

I've tried all major browsers and can confirm the option is disabled in all of them, unfortunately.