Ruckus is open

[Lsil123]

I moved to a new lennar home, installed my internet and the ruckus wireless is open without password. How can I add a password? I don't have accounts or anything related to this. I've been trying to do using the community forum but I don't understand anything of what is described. Can someone please guide me? 

[Imran_ruckus]

Hi @Lsil123 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up the RUCKUS device in your recently moved Lennar Home.

We apologize for any trouble this has caused and are committed to helping you right away.

Please refer to the RUCKUS Lennar Knowledge Base self-help article, which will help you with RUCKUS Device setup and configuration guidelines:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please check the connectivity and steps, and let me know how it goes.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Lsil123]

They installed it and left the ruckus line opened. I need to put a password. I don't understand the instructions, i am not familiar with all of these terms. Can I just disconnect ruckus to avoid neighbors connecting to it?

[Lsil123]

Where can I find the unleashed ID? I am attempting to create an account but it asks me for the unleashed ID. I don't have it. 

[Imran_ruckus]

Hi @Lsil123 

Thank you for the response.

If you don’t know the login username/password, please try using the default username and passwords provided below.

Let me know if that works.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.