Ruckus indoor AP units in Lennar Smart Home

[SeanX]

Hello all. I was just directed to this web site for a Ruckus indoor AP problem. I noticed that this is a community discussion/message site. Does that mean that there is no tech support for such product issues now?  All we can do, as customers, is just to come to this site, post our questions and problems, and then wait for other customers to respond?  

How eles could I get some direct and professional support, please?

Thanks. Sean

[Imran_ruckus]

Hi @SeanX 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have issues with the RUCKUS Access Points and t need assistance with the same.

Apologies for the inconvenience.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Please do not worry. I will help you get this issue resolved.

Could you please help us with the issue you are facing?

Also, please let us know the answers to the below queries to assist you better.

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.