Ruckus inconsistent WIFI signal

[jeff_schultz]

ICX 7150-C12P  SN FEK3838ROVZ  

I lost power and after power was restored the WIFI signal comes and goes, mostly gone.....  When there is signal, it is strong.

I've tried rebooting multiple times without an improved consistency.  Based on some of the research in the knowledge base, I've include the version and flash output.

Thank you in advance for your help!

ICX7150-C12-Router>enable
No password has been assigned yet...
ICX7150-C12-Router#show TFTP session timed out
version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Sep 23 2019 at 00:00:25 labeled as SPR08090d
(32539748 bytes) from Secondary SPR08090d.bin (Non-UFI)
SW: Version 08.0.90dT213
Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3838R0VZ
Software Package: ICX7150_BASE_L3_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 1 minute(s) 25 second(s)
The system started at 00:03:44 GMT+00 Sat Jan 01 2000

The system : started=cold start

======================================================================================
=============== WARNING: FI image is not booted from UFI!!! ===============
====== Please download UFI image and reboot the system for full functionality ======
======================================================================================
ICX7150-C12-Router#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)
Compressed Sec Code size = 32539748, Version:08.0.90dT213 (SPR08090d.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compressed Sec Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Code Flash Free Space = 1260408832
ICX7150-C12-Router#TFTP session timed out

[jeff_schultz]

Hi Sofia,

Following is the output of the commands you recommended. Unfortunately, the first command failed.

*****************************

Please Enter Login Name: admin
Please Enter Password:
User login successful.

ICX7150-C12 Router>enable
No password has been assigned yet...
ICX7150-C12 Router#copy flash flash secondaryError in opening /fast_iron/.images/primary.ufi

fopen: No such file or directory

Unable to find a UFI image copy from. Please reload master with appropriate UFI image to proceed with flash-flash copy
ICX7150-C12 Router#

************************************

One additional note, the update light is blinking yellow.  Don't know if that bit of information is helpful.

Thanks again for your help! 

[jeff_schultz]

Hi Sofia,

In reviewing our notes, we've going full circle.  If you look back on response of  ‎"02-08-2024 08:53 AM" you can see where I encountered this same error.  Following is the output: 

********************

ICX7150-C12-Router#copy flash flash secondaryError in opening /fast_iron/.images/primary.ufi

fopen: No such file or directory

Unable to find a UFI image copy from. Please reload master with appropriate UFI image to proceed with flash-flash copy
ICX7150-C12-Router#

**************************************

[Sgatjens]

Hello @jeff_schultz 

Thank you.

The TFTP to Flash Error - code 5 indicates a connectivity issue between the ICX and your PC. Could you please directly connect your laptop to the switch using an Ethernet cable (plugged into one of the 12 ports on the front)? Then, from the switch's CLI, attempt to ping the IP address of your laptop.
Example command:

ICX7150-C12-Router#ping 192.168.x.x

Additionally, please ensure that the firewall on your laptop is disabled.

Kind regards,

Sofia Gätjens


 

[jeff_schultz]

Hi Sofia,

I've attempted to follow your instructions without success. I will describe what I've done. I disabled my firewall during my tests.

1- I used a network cable RJ-45 to RJ-45 and connected one of the 12 ports.  I was unable to login using ssh or rlogin.  I wasn't successful in executing the ping command from a DOS prompt on my PC.

2- I used the same cable and connected to the admin port and experienced the same results.

3- I used a USB to RJ-45 and connected to the admin port and was able to login using the serial connection.  I wasn't successful executing the ping command in the session connection.

4- I used the USB to USB type C and connected to the new admin port and was able to login using the serial connection.   I wasn't successful executing the ping command in the session connection.

Following is a screen shot of my IP scan and it shows the switch is inactive.  Is this normal?

I am really stuck at this point......  I must be missing something??  Do I need to reset the switch and try from there?  Are you willing to do a remote session to help trouble shoot?

Again,  THANK YOU for your patience and help so far.  Please let me know your thoughts.

[Imran_ruckus]

Hi @jeff_schultz 

Greetings!!!

Thank you for the response and the information you shared.

Could you please try to access the IP address highlighted in the below screenshot and see if it’s an Switch IP address?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. 

Please check and confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.